Concerto Access – Your Professional Responsibilities

You are responsible for :

 Keeping your user name and password details secure; do not share these with anyone else.
 If you believe your password details have been shared inform your manager as soon as possible.
 Follow your organisational policies and procedures when accessing and managing resident information.

Your organisation is responsible for

Informing NDHB /Alliance Shared Care helpdesk to cancel your access if you leave the organisation or no longer require access as part of your job role.

Whose information can I access?

Any permanent / respite resident your organisation is caring for and have a valid reason to access their information. There is usually a signed consent form allowing you to access relevant clinical information held in the resident file.
A booked admission with a confirmed admission date; can be used as part of the normal admission process. If in doubt seek permission before accessing information and ensure this permission has been clearly documented.
Village residents – Only with valid reason AND with permission of the client /resident; ensure this permission has been clearly documented.
Refer to your organisations policies/processes around privacy of information

Use Professional judgment when reviewing information

Be aware that some information held in Concerto may no longer be clinically relevant to the resident’s current health or abilities.
From time to time you may see information recorded on Admission notes or discharge summaries that raises questions or concerns for you or your team.
Some Examples:

o DHB staff have recorded that a family member is not happy about transfer to hospital or about care provided at the facility.

o DHB Staff have indicated that they did not receive enough information around reasons for transfer or feel transfer was inappropriate.

o If any of these situations arise please seek the support/guidance of your manager/clinical manager

Do not access information before accepting residents for admission. If you have concerns about a client’s placement needs then this could be discussed with prospective resident /EPOA or NASC (if appropriate)

DHB Concerto Audit Process

The DHB preforms random Audits on user access on a regular basis. If you are found to have used Concerto for unauthorised access the following may occur.
-  Access maybe withdrawn and you may face disciplinary action within your organisation; the NZ Nursing Council may be informed as part of this process.
-  A breach of privacy may also be subject to NZ law and you may face prosecution under the relevant legislation; Privacy Act

Nursing Council of New Zealand: Code of Conduct & Professional Boundaries http://www.nursingcouncil.org.nz/Nurses/Code-of-Conduct

This document can be downloaded here:

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